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FAQ's |
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answers to several common questions. If you can't find the answers you are looking for
below, contact us. How to Reach Us. How are your discount rates calculated?
Three things help determine your rate: Volume of charges on Visa/MasterCard per month, and number of transactions per month, and your average ticket rings. The more volume you do, the lower your rate will be. And if you do a lot of transactions of a smaller amount each month, a "bundle rate" (i.e. restaurant) may be better for you. Do you have to buy equipment or change equipment to go with Heartland? No. You can do processing with the same equipment you have now, or if you don't have equipment yet, we can help you with programs to process right over your own touch-tone phone or your personal computer. Of course, if you need equipment or need to upgrade or simply add on, such as a printer, we can handle all of your needs. How long does it normally take to get set up with Heartland Bank and/or switch to Heartland Bank? Usually we can have you set up and running or switched over in 7 to 10 days at the maximum. If necessary, we can even have your application "rushed" and have your merchant number ready in 2 days! (ask us how.) Which equipment is the best to use, and do you need special equipment to process the new debit/check cards we see, as well as the new smart cards and EBT? Several types of equipment are good, but we favor HYPERCOM and NURIT. They are smaller for counter space, faster than the older type of terminals, and they have the built in printers already that are FAST! And yes you do, or will, need special add-on equipment to properly process the debit/check, smart, and EBT cards (call us; we'll explain.) Are there ANY other fees or "hidden" charges with your processing? Absolutely not! You have your discount rate, your transaction fee (unless you have a bundled rate, then no transaction fees) and your monthly statement fee of just $5.00. Can I keep the same bank I bank at now? Of course! You keep your same bank you have now. Heartland Card Services will make your deposits every day direct into the account you tell us to. How long does it normally take for my charged business to be deposited into my bank account? When you batch out by 10:00 p.m., your money from credit card transactions are into your account by the end of the next day. Otherwise, it still only takes 2 business days to your account. Who do I contact for support, terminal questions, and help? All of our front end processors have 24 hour, 7 day a week, toll free numbers. Plus, Heartland Bank has toll free customer service help lines during normal business hours, central standard time. And of course, you can always call us at our toll free number = 1-800-647-7388. Are my rates set and can they ever go up? Yes, your rates are set once your application is approved. And Heartland has a policy of never raising their rates! The only time Heartland will raise your rates is only when Visa and MasterCard raise their interchange rates! (the rates they charge to processing banks like Heartland.) And yes, if your volume should go up with your business significantly, then your rates could be recalculated. Do you have references? You bet we do! But understand, we don't bother our existing, satisfied merchants with unnecessary inquiries from people just looking us over. That could be a nuisance as you would agree. Once you have decided to do business with us and submit an application, and you need references for the last thing to make your decision, then we will gladly furnish them. And once you are a satisfied merchant with us, we would possibly ask for a reference to you some day as well. Fair enough?
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